Refund Policy
At Brizo Power, we value our customers and strive to provide high-quality products and services. If you are not satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and options.
- Eligibility for Refunds
We offer refunds under specific conditions:
Refund requests must be made within 14 days of the purchase date.
The product or service must be unused, undamaged, and in its original condition.
Digital products and services must not have been accessed, downloaded, or used.
Any refund request must include proof of purchase (e.g., receipt, order number).
- Non-Refundable Items and Services
Certain products and services are not eligible for refunds, including:
Digital products or downloadable content that has already been accessed.
Customized or personalized services, including tailor-made solutions.
Subscription services once the billing cycle has started.
Any product that has been used or is not in its original condition.
- How to Request a Refund
If you think you qualify for a refund, follow these steps:
Contact Support – Email us at [support@brizopower.com] with your order details.
Explain Your Request – Provide a reason for the refund and attach any necessary documents (e.g., receipts, screenshots, or proof of issues).
Wait for Approval – Our team will review your request and respond within 14 business days.
Refund Processing – If approved, we will process your refund using the original payment method. Refunds typically take 14 days to reflect in your account, depending on your bank or payment provider.
- Late or Missing Refunds
If your refund hasn’t arrived within the expected time:
Check your bank account or payment method for any pending transactions.
If your refund is delayed, check with your bank or payment provider, as processing times may be different.
If you still haven’t received your refund, email us at [support@brizopower.com], and we’ll help you.
- Cancellations
If you need to cancel an order, please do so before the item has shipped or the service has started.
Once a product has been shipped or a service has been provided, a refund may not be possible.
- Changes to This Policy
Brizo Power may update this refund policy anytime. We will post any updates on our website. By making a purchase, you accept the updated terms.
If you have any questions about our refund policy, email us at [support@brizopower.com]. We’re happy to help.